Kaiser Permanente, a major healthcare company, is currently experiencing a system outage that has disrupted operations at its hospitals and pharmacies. Staff members have been forced to fill out prescriptions using pen and paper due to the technical difficulties.
Details of the Outage
The company has communicated that it is actively working to restore services. In an alert issued for Northern California residents, Kaiser Permanente provided the following information:
- Intermittent Network Interruptions: The outage is affecting several applications, including the system that manages electronic health records.
- Impact on Pharmacies: Pharmacies are relying on manual processes to handle prescriptions, leading to significant slowdowns.
- Wider Effects: Other areas of the company are also experiencing disruptions.
Access Limitations
Kaiser Permanente’s alert noted that residents may encounter difficulties accessing certain features on their website, including:
- E-visits
- Billing message center
The company is making efforts to resolve these issues as quickly as possible.
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