mark.lamplugh

I’m Mark W. Lamplugh Jr., a visionary Chief Executive Officer, Board Member, and best-selling Author with over 25 years of experience driving significant revenue growth and optimizing ROI across the healthcare, wellness, and media industries. Throughout my career, I’ve consistently transformed underperforming operations into thriving ventures by building top-tier marketing organizations, implementing data-driven strategies, and leading transformational change. My empathetic, collaborative, and adaptable leadership style has allowed me to cultivate inclusive cultures of innovation, develop and retain top talent, and forge strong partnerships that fuel organizational success. Adept in executive leadership, strategic business planning, and brand and marketing strategy, I have a proven track record of boosting annual revenues—achieving up to $1.3B in oncology over three years and generating $360M in mental health initiatives. My approach combines strategic vision with hands-on execution, as evidenced by my success in launching innovative facilities, expanding services for addiction and mental health care, and enhancing organizational brand visibility. As author of “The AI Marketing Playbook,” I contribute thought leadership on the integration of artificial intelligence in marketing, a role that showcases my commitment to staying at the forefront of industry innovation. I also bring my insights and expertise to a broad audience as the host of cable tv & global streaming of "Street Level Marketing Show," while my writing has been featured in major publications such as Entrepreneur, Business.com, The Startup, and Kivo Daily. Whether I’m implementing targeted digital marketing campaigns that engage over a million individuals monthly or overseeing multi-million dollar budgets to maximize return on investment, I approach every challenge with a combination of strategic planning, creative problem-solving, and unwavering dedication. Above all, I am passionate about expanding access to high-quality addiction and mental health care through innovative solutions that drive both patient outcomes and organizational growth. Mark serves on the board of One World for Life, National Fire Heritage Center, and the Institute for Responder Wellness. Mark (https://marklamplugh.com) is one of the top marketing executives in the United States and has revolutionized how companies reach potential clients thru influence, SEO, social, PR, and traditional marketing. His expertise in Marketing, Social Media, Digital Marketing, and Public Relations has generated millions of dollars in revenue for several national companies. Mark documents many of his techniques in his book “Beginners Guide to Social & Digital Media.” and “Marketing Playbook for Social Media,” which was named the top 100 social media marketing books of all time by Book Authority. He’s also a professional advocate for the behavioral and mental health of firefighters and other first responders. Marks articles have been published in Better Marketing, Startup Magazine, Social Media Today, Kivo Daily, Biz Catalyst 360, Fire Engineering, Firehouse Magazine, and several others. One of his companies, niches, are marketing products and services to the public safety industry and their employees, specifically mental & behavioral health services. He can be reached for comment at ceo@influencemediasolutions.com 23,000 #1 Connections, 40,000,000 US B2B Contacts and 300,000,000 B2b/B2C email contacts as well as 1,000,000+ monthly social media reach. https://marklamplugh.com

Multichannel Appointment Reminders to Reduce No-Shows

The Impact of Multichannel Appointment Reminders on Patient Attendance Rates Multichannel appointment reminders have proven to be highly effective in improving patient attendance rates in healthcare practices. By utilizing various communication channels such as phone calls, text messages, and emails, healthcare providers are able to reach patients in a more efficient and personalized manner. This […]

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Validating Patient Health Knowledge via Teach-Back Methods During Intake

The Importance of Confirming Patient Understanding in Healthcare Intake Patient understanding plays a crucial role in healthcare intake processes. It is essential for healthcare providers to confirm that patients have a clear understanding of the information provided to them during the intake process. By confirming patient understanding, healthcare providers can ensure that patients are fully

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Patient Journey Mapping to Identify Key “Aha” Moments in Care

Patient journey mapping: Understanding the path to better care experiences Understanding the path to better care experiences is essential in the field of healthcare. With patient journey mapping, healthcare providers can gain valuable insights into the various touchpoints and interactions that patients go through during their healthcare journey. By analyzing these touchpoints and understanding the

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Community Outreach Through Health Fairs + Educational Talks

The Importance of Community Engagement in Healthcare Practices Community engagement is of utmost importance in healthcare practices. It not only plays a significant role in promoting public health education but also contributes to enhancing patient growth and reputation management within the healthcare industry. Effective community engagement allows healthcare practices to build trust and credibility among

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Analyzing Patient Experience Scores to Uncover Service Gaps

The Importance of Understanding Patient Experience Scores In the realm of marketing healthcare practices, understanding patient experience scores holds immense importance. These scores provide valuable insights into the quality of care, patient satisfaction, and overall experience within a healthcare setting. By comprehending and analyzing these scores, healthcare providers can identify areas of improvement, bridge service

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Monitoring Online Reviews for Real-Time Healthcare Reputation Management

The Importance of Online Reviews in Healthcare Reputation Management Online reviews play a significant role in the reputation management of healthcare practices. In today’s digital age, patients have easy access to a wealth of information at their fingertips, including online reviews from other patients. These reviews offer crucial insights into the quality of care provided

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Automated Patient Check-Ins After Office Visits to Improve Satisfaction

The Benefits of Streamlining Patient Check-Ins After Office Visits Streamlining patient check-ins after office visits offers numerous benefits for healthcare practices. Firstly, it improves overall patient satisfaction by reducing wait times and minimizing the time spent in administrative tasks. By implementing automated check-in systems, patients can quickly complete necessary paperwork and update their personal information,

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Tailored Health Coaching for Chronic Conditions + Self-Management

Understanding the Role of Health Coaching in Chronic Condition Management Health coaching plays a crucial role in the management of chronic conditions. When individuals are diagnosed with chronic conditions, such as diabetes, heart disease, or asthma, they often require ongoing support and guidance to effectively manage their health. This is where health coaching comes in.

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Co-Designing Enhanced Waiting Room, Exam Room + Inpatient Experiences

The Importance of Patient Experience in Healthcare Settings A positive patient experience is paramount in healthcare settings as it greatly impacts patient satisfaction, engagement, and overall outcomes. When patients feel valued, listened to, and well-cared for, they are more likely to actively participate in their healthcare journey and adhere to treatment plans. Furthermore, a positive

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Ongoing Patient Newsletters with Health Tips to Stay Top of Mind

Effective Strategies for Consistent Patient Engagement Patient engagement is a critical factor in the success of any healthcare practice. It is not enough to simply provide high-quality medical care; healthcare providers need to actively engage their patients to build trust and loyalty. One effective strategy for consistent patient engagement is to create personalized communication channels.

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