The Kettle Society, a Vancouver non-profit, provides essential amenities such as showers, laundry facilities, meals, and referrals to other support services. However, it is currently facing an unprecedented surge in demand for its daytime drop-in services.
A Lifeline for Many
For individuals like Bobby Prasad, who spent over a year on the streets before finding solace at The Kettle Society, these services are a lifeline. Prasad now works in the organization’s kitchen after being referred to housing providers by staff.
Growing Demand and Complex Needs
Michelle Jerome, Director of Community Services at The Kettle Society, notes that the increasing number of visitors is putting pressure on the facility’s resources. She states, "We’re seeing more people with complex needs."
Jerome attributes some of this growth to high volumes within the system. Her concerns echo those of Vancouver City Council members, who recently approved a motion to explore additional funding options and potential locations for new day spaces and washrooms within 12 months.
The Critical Gap in Services
Currently, most homeless shelters only provide overnight accommodations and require clients to leave during the day. Organizations like The Kettle Society fill this critical gap in service provision but face significant challenges due to increasing demand from vulnerable populations.
By establishing new daytime facilities throughout the city, officials hope to alleviate some of this pressure while providing vital support services for those struggling with homelessness. The issue has been exacerbated by rising housing costs, which have pushed more people onto the streets or into temporary accommodations.
Rising Numbers
According to data from BC Housing, there were 2,673 people living outside in Metro Vancouver last month, up from 1,872 six months ago. This increase has put further strain on organizations like The Kettle Society, which already operates at capacity. Jerome stated, "We’re doing our best but we can’t keep up," adding, "we need help."
City Council’s Response
In response, city council voted unanimously last week in favor of exploring additional funding options, including partnerships with local businesses or community groups. Council also called on city staff to identify potential locations for new day spaces and washrooms throughout Vancouver within 12 months.
"This will help us better meet our goal of providing safe access points across all neighborhoods," said Coun. Adam Walker, who introduced the motion. Walker hopes it will also encourage other organizations across the Metro Vancouver region to follow suit, stating, "It would be great if we could get other cities involved so they can provide similar opportunities."
Information Requests
As part of their efforts, council members have requested information about existing programs available through BC Housing, including any plans it may have underway related to building additional day spaces or washrooms. They also want details about the funding required each year if all proposed sites were built out according to plan. Additionally, councillors asked whether any private sector partners had expressed interest in contributing funds towards construction costs. Finally, they requested information about what kind of zoning changes might be needed to accommodate these types of facilities.
The Need for More Resources
Jerome believes her organization could benefit greatly from increased funding and resources. "If we had more space and more resources, we could do even more for people," she said. "But right now, it’s just not possible."
The situation highlights the ongoing struggles to address homelessness in British Columbia, where thousands remain without stable housing options despite government efforts to build affordable units and expand existing programs.

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