Wizkids, a leading manufacturer of tabletop gaming accessories and miniatures, has announced that it will offer complete refunds to customers who purchased its new Icons of the Realms: Baldur’s Gate 3 set. This decision follows a wave of criticism from players regarding the poor paint jobs on the pre-painted miniatures.
Statement from Wizkids
In a statement released on its official website, Wizkids apologized for not meeting customer expectations with the D&D Icons Of The Realms: Baldur’s Gate 3 Character Boxed Set. The company expressed:
"We want our customers to build lasting, fond memories around game night with friends and family using our products. Unfortunately, we missed the mark on this goal with this set."
Refund Process
Players who purchased the set directly from Wizards of the Coast will be eligible for complete refunds. Those who bought it through their local game store can:
- Return it to the point-of-sale for a full refund.
- Fill out an online form to receive a replacement set that meets expected standards.
Efforts to Improve Quality
This move is seen as an effort by Wizkids to rectify its mistake and collaborate with customers to create high-quality products that enhance gameplay experiences.
Related News
In related news, Hasbro has acquired rights over Baldur’s Gate following Larian Studios’ decision to move away from virtual tabletop projects. This acquisition is viewed as an opportunity for Hasbro to capitalize on successful releases like BG32023 and expand its presence in the tabletop gaming market. However, fans are still awaiting more information about what this means for future projects and how they will be affected by Hasbro’s involvement.
Current Status
Wizards of the Coast has removed Icons Of The Realms from its webstore until further notice while they work out details regarding replacement sets or other solutions.
Wizards stated:
"We want our customers’ experience at Wizards.com (and beyond) always exceeds their expectations."
This commitment reflects their dedication to improving customer satisfaction and product quality.
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